Return Policy

We take a lot of pride in custom shaping your hat just for you! But if there is something not quite right with your order, chances are it could easily be adjusted at home! Feel free to reach out to us as soon as you can after receiving your hat so we can help.

Shipping fees are non-refundable, unless we made a significant error in your head shape or the brim and/or crown, then we will pay shipping costs.

If you received a defective or incorrect order, then we will be responsible for any shipping fees.

If you decide later that you do not like the brim and/or crown shape and would like us to change the shape, you will be responsible for the shipping costs.

If you decide later that you want to fully return your hat, you will be responsible for the shipping costs and a 25% restocking fee. The hat must be unused and returned in the same condition it was shipped in.